Legal Documents

Susan’s Tranquility (bysusangrace.com)

Website Terms and Conditions of Use AGREEMENT

This website is maintained by Susan Hamilton for blogging purposes, and information in association with the suggestions offered through this website.  Susan’s Tranquility administers this website for the use of its customers, vendors, and other authorized in associations.

These Terms and Conditions of Use (“Agreement”) are a legal agreement between Purchaser and Susan Hamilton (hereinafter referred to as “Website Owner”), the owner and developer of [bysusangrace.com].  By registering for any service provided by Susan Hamilton on [bysusangrace.com] you become a customer (“Purchaser”) and you agree to be bound by all of the terms (the “Terms”) set forth in this Agreement as long as you remain a customer.  IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SPECIFIED HEREIN, PLEASE DO NOT REGISTER FOR ANY SUSAN HAMILTON’S SERVICES. The Terms and Conditions are also subject to change at any time, effective upon posting by Susan Hamilton on this website and/or upon [bysusangrace.com].  If there are any questions about the website and/or these Terms and Conditions of Use, contact Susan Hamilton at bysusangrace.com.

BY VIEWING THE WEBSITE AND/OR READING THESE TERMS AND CONDITIONS, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS. THE MOST CURRENT VERSION OF THE TERMS, WHICH SUPERSEDES ALL PREVIOUS VERSIONS, CAN BE REVIEWED BY GOING TO [bysusangrace.com].  SUSAN HAMILTON RESERVES THE RIGHT TO CHANGE THE TERMS AT ANY TIME AND WITHOUT NOTICE TO PURCHASER OTHER THAN AS POSTED ON THIS WEBSITE.

1.         Limitations of Liability and Indemnification. By using any services provided by bysusangrace.com on this website, you agree that in no event will bysusangrace.com or Website Owner, if different than Susan Hamilton, and their respective officers, employees, agents, affiliates, licensees and web hosting services be liable for any direct or indirect, incidental, special or consequential damages as a result of your accessing the website and using any of the services available. Your sole remedy for any breach or default of this Agreement by bysusangrace.com or Website Owner shall be a return of any fees paid to bysusangrace.com or Website Owner for any services provided under this Agreement.  The Legal Liability Disclaimer included below fully articulates all restrictions and limitations pertaining to Susan Hamilton’s potential liability associated with use of this website.

2.         Responsibility for Use of Website. The person or party viewing bysusangrace.com will be the contracting party (i.e., “Purchaser”).  The Purchaser must provide its name, current address, a list of valid email addresses for all authorized users, and any other information required.  The Purchaser, and all of its authorized agents and/or users, shall be bound by the Terms and Conditions included herein.  Purchaser and/or its authorized users and agents understand and agree that it is solely responsible for its actions and decisions and its agent’s and user’s decision to meet other people online by virtue of the services provided on Susan Hamilton and/or its website.  Purchaser understands that bysusangrace.com or Website Owner do not perform psychological testing or background checks on the individuals who may use Susan Hamilton’s services. Purchaser understands and agrees that it must take all reasonable precautions before meeting others through the service provided by bysusangrace.com, which includes, but is not limited to: exchanging email first before giving out any personal information and meeting in a public place.

3.         Do Not Rely on bysusangrace.com.  Opinions, advice, statements or other comments should not necessarily be relied upon and are not to be construed as professional or legal advice from Susan’s Tranquility or Website Owner. On-line materials provided in association with the website are the opinions and perceptions of the instructors based on their respective experiences in the industry.  bysusangrace.com or Website Owner do not guarantee the accuracy or completeness of any of the information provided and are not responsible for any loss resulting from your reliance on such information.

4.         Warning re: Offensive Information. It is possible that other purchasers will post or send obscene or offensive materials on the website or to Purchaser via email. It is also possible that by using an e-mail address, other people may, through other means outside the control of Susan Hamilton, have access to personal information about Purchasers, authorized users or agents.  bysusangrace.com or Website Owner, its respective employees, agents, affiliates, licensees and web hosting services are not responsible for these transmissions or for the release of such information by others about Purchaser.

5.         Right to Monitor.  bysusangrace.com or Website Owner reserves the right, but is not obligated, to monitor materials posted in any public area and shall have the right to remove any information deemed offensive by Susan Hamilton. Notwithstanding the foregoing, Purchaser remains solely responsible for its use of any information contained on the website.

6.         Confidentiality. It is agreed that all personal information given to bysusangrace.com or Website Owner, will be kept confidential by bysusangrace.com or Website Owner, with the following exceptions: (1) basic biographical information (i.e., age, sex, race) will be posted with Purchaser’s user ID for others to view; (2) Purchaser, its authorized user or agents actively chose to post personal information for others to see; (3) Purchaser sends a message to another user, which will disclose Purchaser’s, authorized user and/or agent’s email address to that client; or (4) Purchaser has harassed another person via any service provided by Susan Hamilton, in which case the confidentiality clause contained in this Agreement is rendered null and void.  Purchases are also processed by a third-party, Stripe.  Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Purchase transaction data, therefore, is stored only as long as is necessary to complete the transaction. 

7.         Ownership, Copyrights, Trademarks, Licenses. bysusangrace.com or Website Owner own retains all proprietary rights to the bysusangrace.com services, its trademarks and copyrights. Susan Hamilton grants Purchaser a limited, revocable, nonexclusive license to use this website solely for its own personal use solely for the purposes of sharing tips/blogging and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. Except for any information that is in the public domain, Purchasers are not authorized to reproduce, transmit or distribute the proprietary information of bysusangrace.com or Website Owner. By posting information to bysusangrace.com and Website Owner, Purchaser represents that it has the right to grant permission for use by bysusangrace.com or Website Owner. bysusangrace.com or Website Owner, reserves the right, and Purchaser authorizes bysusangrace.com and   Website Owner, to use and assign all information regarding website uses by Purchaser and all information provided by Purchaser in any manner consistent with our Privacy Policy.

8.         Digital Millennium Copyright Act Take-Down Notices: If a Purchaser’s and/or an authorized user’s work has been copied in a way that constitutes copyright infringement, or a Purchaser or authorized user otherwise believes its intellectual property rights have been violated or infringed upon, please provide a notice containing all of the following information to bysusangrace.com and/or Website Owner’s designated agent:

(a)        An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

(b)       A description of the copyrighted work that Purchaser or user claims has been infringed;

(c)        A description of where the purported infringing material is located on the website;

(d)       The address, telephone number, and email address of the Claimant;

(e)        A statement by Claimant that it has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

(f)        A statement by Claimant, made under penalty of perjury, that the above information in the notice is accurate and that Claimant is the copyright owner or authorized to act on the copyright owner’s behalf.

Our Copyright Agent for Notice of claims of copyright infringement on the website is James G. Fahey, who can be reached as follows:

By Mail:         

By Phone:      

By E-mail:     

9.         Third-Party Links.  Certain content, products and services available via our Service may include materials from third parties. Third-party links on this website may direct users to third-party websites that are not affiliated with bysusangrace.com or Website Owner.  bysusangrace.com or Website Owner are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.  bysusangrace.com or Website Owner are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure Purchaser understands them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

10.       No Warranties. Susan’s Tranquility or Website Owner provide services on an “as is” basis and do not make any warranty, express, implied, limited or other with respect to the services provided. Specifically, Susan’s Tranquility or Website Owner do not warrant that the service will always be available, be uninterrupted, be error free, meet purchaser requirements, or that any defects in the services will be corrected.  Purchaser’s access and use of Susan’s Tranquility and/or website services may require additional equipment, connectivity services or other technology enhancements.   Any additional equipment or technology required to access the website will be Purchaser’s responsibility and at Purchaser’s cost. 

11.        Legal Liability Disclaimer.   The materials provided are intended for educational and informational purposes only. This includes all material, videos, and PDF attachments. Information included in these materials and on this website is suggestion only and may not be suitable for all situations. There is certain basic knowledge and skills that users must know.  Users must rely on the specific policies, procedures and guidance.  This website is designed to share information and personal suggestions. 

Although Susan Hamilton is vigilant in identifying changes and even differences based on size or geographical location, it is up to the individual users and Purchasers to look to their respective institution’s policies and compliance programs for specific guidance.  Purchaser’s institution may implement additional measures or adopt different risk philosophies than those seen as standard practice.  It is imperative that each individual educates him or herself on the specific policies and procedures in place for their institution.

Susan’s Tranquility utilizes a combination of audio with visual aids for emphasis.  In some cases, supplemental materials are provided.  To fully comprehend the material presented, the material must be taken in the audio/visual manner intended.  

Although Susan Hamilton aims to provide personal tips to the highest standards of our industry, Susan Hamilton does not accept any liability for any inaccuracy or misleading information provided in the blogs or on the website and any reliance by users on any such information, any loss or corruption of data, any loss of profit, revenue or goodwill, or any indirect, special or consequential loss arising from any breach of the Terms and Conditions.

At the conclusion of each course or series, the user will be required to take a quiz.  To be deemed successful in completing the course, a user must pass the quiz with a minimum passing score.  This completion in no way denotes competence in the subject area.

In preparation of the information provided by Susan’s Tranquility, including the website as well as additional materials, every effort has been made to offer the most current and correct information possible. However, inadvertent errors may occur. Susan Hamilton disclaims any responsibility for typographical errors and inaccuracy of the information. If misleading, inaccurate or otherwise inappropriate information is brought to our attention, a reasonable effort will be made to correct or remove it. We also reserve the right to make changes at any time without notice to our content and website.

In no event shall Susan Hamilton be liable to any entity for any direct, indirect, special, consequential or other damages that are related to the use of, or the inability to use, the content.

12.       Jurisdiction. This Agreement or any dispute arising from this Agreement is governed by the laws of Illinois, without regard to provisions of conflicts of law. Any lawsuit arising from or related to this Agreement shall be brought exclusively before any court within Sangamon County Illinois and Purchaser and its authorized users or agents hereby consent to the jurisdiction of any such court.  Purchaser shall be obligated to ensure all of its authorized users and agents consent to this provision.  If a Purchaser, authorized user or agent shall not consent to jurisdiction, the party shall not use the website. 

13.       Severability. If any provision is found to be invalid, the remaining provisions will be in full force and effect.

14.       Certification. Purchaser certifies that it and its authorized users are at least 18 years of age or otherwise have the legal right to enter into this Agreement on behalf of any entity Purchaser represents.  Purchaser certifies that its answers to the registration materials will be truthful.  In accessing and using Susan Hamilton and its website, Purchaser understands and agrees that basic information concerning Purchaser given to Susan’s Tranquility or Website Owner will be published on the website for others to view.  Purchaser’s name, address and e-mail address are kept confidential, except where provided above.

15.       Relationship of the Parties.  Nothing contained in this Agreement or Purchaser’s use of the website shall be construed to constitute either party as a partner, joint venturer, employee or agent of the other party, nor shall either party hold itself out as such.  Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party, it being intended by both parties that each shall remain independent contractors responsible for its own actions.

16.       Entire Agreement. This Terms of Use constitutes the entire agreement between Purchaser, its authorized users, and Susan’s Tranquility.  The Terms of Use governs the terms and conditions of Purchaser’s use of the website, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between Purchaser and Susan’s Tranquility or Website Owner with respect to this website.  Notwithstanding the foregoing, Purchaser may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the website.  Susan Hamilton may revise this Terms of Use at any time by updating this Agreement and posting it on the website.  Accordingly, Purchaser should visit the website and review the Terms of Use periodically to determine if any changes have been made. Purchaser’s continued use of this website after any changes have been made to the Terms of Use signifies and confirms Purchaser’s acceptance of any such changes or amendments to the Terms of Use.

17.       Termination.  Susan’s Tranquility or Website Owner may terminate this Agreement at any time, with or without notice, for any reason.

18.       Waiver. The failure of Susan Hamilton nor Website Owner to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision.  Any waiver of this Agreement by Susan’s Tranquility or Website Owner must be in writing and signed by an authorized representative of Susan’s Tranquility or Website Owner.

19.       GDPR Policy.  To the extent applicable, Susan’s Tranquility or Website Owner respects and complies with the EU General Data Protection Regulations (GDPR). Some of the key ways Susan’s Tranquility or Website Owner comply with these regulations are:

  • Consent:  The terms and conditions of use explain what consent clearly means and without ‘legalese’ and ask that Purchaser explicitly consent to contact.
  • Breach Notification:  In the event of a breach, Susan’s Tranquility or Website Owner will notify affected users within 72 hours of first having become aware of the breach.
  • Right to Access:  Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, Susan’s Tranquility or Website Owner shall provide a copy of the Purchaser’s personal data, free of charge, in an electronic format.
  • Right to be Forgotten:  After comparing the User’s rights to “the public interest in the availability of the data”, the Users may delete personal data upon request.
  • Data Portability:  Susan’s Tranquility or Website Owner allow Users to receive the personal data in a ‘commonly used and machine-readable format’ capable of being transmitted to another ‘controller’.
  • Privacy by Design:  Susan’s Tranquility or Website Owner implemented appropriate technical and organizational measures to protect the rights of data subjects by holding and processing only the data absolutely necessary and limiting the access to personal data to those necessary to affect the website’s commercial purpose.

20.       Downloading.  Susan Hamilton may download information and material from Susan’s Tranquility websites for personal, non-professional use only.  Please contact Susan Hamilton to request permission to use our information or materials for public or commercial use or to establish a hyperlink to our website.

21.       Access to Member Areas.  Access to and use of our member-only, password protected areas of the Susan Hamilton’s website are restricted to members of Susan’s Tranquility, Website Owner, and authorized users only.  Unauthorized individuals attempting to access member only areas of the website may be subject to prosecution.  Please return to the home page or use the back button to return to the previous page. 

22.       Use of Cookies.  Susan Hamilton values Purchasers’ patronage and privacy and use Cookies primarily for purposes of enhancing Purchaser’s and authorized user’s experience and ease of use.  See Susan’s Tranquility Privacy Policy at [bysusangrace.com].

Susan’s Tranquility (bysusangrace.com)

Privacy Policy

Bysusangrace.com (collectively Susan’s Tranquility and Susan Hamilton), respects the privacy of individuals who visit my website (“Visitors”).

This Privacy Policy applies to Personal Information provided on or through our websites, including www.bysusangrace.com  (“Website”). It also describes the choices available to you with regard to the use of your Personal Information (defined below) and how you can access and update this information. The use of information collected through the Susan’ Tranquility shall be limited to the purposes of providing the Services for which the Visitor or User has engaged Susan’s Tranquility and as otherwise described in this Privacy Policy.  

Susan’s Tranquility complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework(s) (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom and/or Switzerland, as applicable to the United States in reliance on Privacy Shield.  

“Personal Information” is data about an identified or identifiable natural individual as more particularly defined under European legislation, received by an organization in the United States, specifically from the European Union or Switzerland, and recorded in any form.

A.  Who I Am

Susan’s Tranquility is a website/blog that shares personal/lifestyle tips to anyone who is looking for peace and tranquility. Susan’s Tranquility provides helpful resources to work through difficult situations. All tips and resources provided are meant to help other through personal methods Susan Hamilton (website owner) has used.

B.  Collection & Use of Personal Information

Bysusangrace.com follows this Policy in order to protect your privacy:

  • we do not collect any more Personal Information than is necessary to provide the Services;
  • we only use your Personal Information for the purposes we specify in this Privacy Policy, unless you agree otherwise;
  • we do not keep your Personal Information if it is no longer needed; and
  • other than as we specify in this Privacy Policy, we do not share your Personal Information with third parties.
  1. What Information We Collect From You & How It Is Used

The type of information we collect from you depends on your interaction with our Services. The information we collect may include your Personal Information, such as your name, contact information, IP addresses, Service selections, and other things that identify you.

We collect Personal Information from you at several different points, including but not limited to the following:

  • when we correspond with you as a customer or prospective customer;
  • when you visit our Websites and use our Services;
  • when you contact us for help;
  • when you respond or make a comment about a blog and
  • when our Website sends us error reports and analytics data.

We may use information that we collect about you to:

  • deliver the Services that you have requested;
  • manage your customer relationship and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our Services, or content, or products, services, or content offered by others;
  • communicate with you by e-mail, postal mail, collaboration apps, telephone and/or mobile devices about Services that may be of interest to you either from us, or other third parties;
  • enforce our terms and conditions;
  • manage our business; and
  • perform functions as otherwise described to you at the time of collection or set forth in this Privacy Policy.
  1. Use of Information Specific to Our Websites and Apps

If you contact us through our Websites, we collect your name, company name, email address, phone number, and any information that you choose to provide to us. We will use the data and Personal Information directly submitted by you for the purpose for which it was provided. We may also use Personal Information you provide to us to contact you for reasons related to your original communication to us and for our own business records.

We may use the Personal Information collected in connection with the development, design, marketing, or quality improvement of our Services. Bysusangrace.com collects, stores, aggregates, analyzes, and discloses anonymous and de-identified usage data, which includes data regarding your use and configuration of bysusangrace.com software. Such data will not identify your Personal Information and you hereby assign to bysusangrace.com any and all rights in and to such data, including all copyrights, patent rights, and all other intellectual property rights thereto.

We also use “cookies.” Cookies are text files we place in the browser on your smart phone or computer to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering for bysusangrace.com Services. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our Websites and Apps. We also may use cookies to offer you products, programs, or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

  1. How We Protect Your Information

Taking into account the risks involved in the processing and nature of Personal Information and to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction, while maintaining data accuracy, Susan Hamilton has put in place appropriate physical, electronic, and managerial policies and procedures to safeguard the Personal Information bysusangrace.com collects. Any payment transactions will be encrypted using SSL technology. However, the safety and security of your information also depends on you. Where you have chosen or we have given you a user name and password for access to certain parts of our Services, you are responsible for keeping the user name and password confidential. Thus, it is important that you DO NOT SHARE YOUR USER NAME AND PASSWORD WITH ANYONE.

  1. Retention of Personal Information

We will retain your Personal Information for only as long as it serves the purposes for which it was collected and will be retained in a form identifying you or making it identifiable to you only for as long as it serves the purpose for which it was provided. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

C.  Sharing of Personal Information & Accountability for Onward Transfer

We may use from time to time a limited number of third-party service providers, contractors, and other businesses to assist us in providing our Services to you or in meeting our internal business operation needs. These third-parties may, in the course of performing their duties to bysusangrace.com, access, process, or store Personal Information in the same way as bysusangrace.com. We maintain contracts with these providers restricting their access, use, and disclosure of Personal Information in compliance with our obligations under this Privacy Policy.

We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, Switzerland and U.K., including the onward transfer liability provisions.  You have the choice to limit the use and disclosure of your Personal Information by simply not providing that information to us. In certain cases, limiting the use and disclosure of your Personal Information may impact functionality or prevent the use of bysusangrace.com Services.

Wherever you use our Services, you understand and acknowledge that we may transfer, process, and store Personal Information about you in the U.S. and other countries, both within and outside of the EU and Switzerland. By providing us with your Personal Information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

D.   Access and Correction of Personal Information

Pursuant to the GDPR, EU and Swiss individuals, specifically have the right to access, correct, amend, or delete Personal Information held by bysusangrace.com where it is inaccurate, or has been processed in violation of this Privacy Policy. The rights granted to EU and Swiss individuals under the GDPR more specifically includes such rights to:

  • Update Your Personal Information: If you would like to update Personal Information that you have provided to us, please send an email to us as indicated in Section E.
  • Marketing Communications: You can opt-out of receiving marketing communications from bysusangrace.com by clicking “unsubscribe” in any marketing email communications we send to you.
  • Right not to provide consent or to withdraw consent: We may seek to rely on your consent in order to process certain Personal Information. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
  • Right of access: You may have the right to access the Personal Information that we hold about you.
  • Right of erasure: In certain circumstances, you may have the right to the erasure of Personal Information that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
  • Right to object to processing: You may have the right to request that we stop processing your Personal Information and/or to stop sending you marketing communications.
  • Right to correct: You may have the right to require us to correct any inaccurate or incomplete Personal Information.
  • Right to restrict processing: You may have the right to request that we restrict processing of your Personal Information in certain circumstances (for example, where you believe that the personal information we hold about you is not accurate or lawfully held).

EU and Swiss individuals may exercise these rights by contacting our privacy officer as indicated in Section E below.

Additionally, EU and Swiss individuals no longer desiring to use our Services may deactivate the Services by contacting us as indicated in Section E below. EU and Swiss individuals may withdraw their consent to our use of their Personal Information at any time by contacting us using the contact information below, but that will mean we can no longer provide the Services to such EU and Swiss individuals. We will respond to requests regarding changes to Personal Information or Service cancellation promptly, but in any event within 30 days of the call or receipt of such requests. We may also take reasonable steps to verify the identity of individuals submitting such requests before making corrections, amendments, or deleting Personal Information and before cancelling our Services.

Bysusangrace.com reserves the right to refuse to comply with an individual’s request to exercise any rights listed under this Section Dwhere the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or where the rights of persons other than the individual would be violated, or there are compelling legitimate grounds to continue processing or storing the personal info, or as limited under applicable U.S. laws.

E. Contact Information

For questions related to this Privacy Policy, or to exercise any rights enumerated in Section E above, please contact our privacy officer at Bysusangrace.com :

F.  Enforcement & Liability

Bysusangrace.com commits to resolve complaints about privacy and our collection or use of Personal Information. EU or Swiss individuals with inquiries or complaints regarding this Privacy Policy, such as to request correction, amendment, or removal of Personal Information, should first contact us as set forth in Section E above.

G.   Changes to our privacy policy

Our Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, a specific notification and request for consent) as required by law.